{"id":33,"date":"2025-11-13T18:14:15","date_gmt":"2025-11-13T18:14:15","guid":{"rendered":"https:\/\/corporate.clarkson.edu\/helpdesk\/?page_id=33"},"modified":"2025-11-13T18:14:15","modified_gmt":"2025-11-13T18:14:15","slug":"computer-repair","status":"publish","type":"page","link":"https:\/\/corporate.clarkson.edu\/helpdesk\/computer-repair\/","title":{"rendered":"Computer Repair"},"content":{"rendered":"<!-- HTML Forms v1.6.4 - https:\/\/wordpress.org\/plugins\/html-forms\/ -->\n<form method=\"post\"  class=\"hf-form hf-form-9 \" data-id=\"9\" data-title=\"Computer Repair\" data-slug=\"computer-repair\" data-message-success=\"Thank you! We will be in touch soon.\" data-message-invalid-email=\"Sorry, that email address looks invalid.\" data-message-required-field-missing=\"Please fill in the required fields.\" data-message-error=\"Oops. An error occurred.\" data-message-recaptcha-failed=\"reCAPTCHA verification failed. Please try again.\" data-message-recaptcha-low-score=\"Your submission appears to be spam. Please try again.\"><input type=\"hidden\" name=\"_hf_form_id\" value=\"9\" \/><div style=\"display: none;\"><input type=\"text\" name=\"_hf_h9\" value=\"\" \/><\/div><div class=\"hf-fields-wrap\"><p> \r\nI am requesting that the Office of Information Technology (OIT) make a \"best faith effort\" to troubleshoot and repair my computer.\r\nI confirm that all of my data has been backed-up and that I have access to it from another source, such as Google Drive or a portable hard drive.\r\n<\/p>\r\n<p>\r\n <strong>I acknowledge that OIT will not be held responsible for the loss of any data\/files that may be irretrievable due to deletion or media damage.\r\n  OIT efforts to back-up\/restore, or recover information from my hard drive is not a guarantee that your data will be retrieved. <\/strong>\r\n<\/p><p>\r\nIf this is a personally-owned computer, there is a minimum fee of $20 (Bench Fee) for OIT to diagnosis the issue and if possible offer a solution.\r\n<\/p>\r\n<p>If they do offer a solution to the problem, and you agree to have the work done, the $20 Bench Fee will be waived\r\n  and all work is subject to <b>$40\/hour<\/b> plus the cost of any parts.\r\n<\/p>\r\n<p>\r\nNOTE: This service may take up to 10-business days (2 weeks) to complete.  \r\n<\/p>\r\n<hr \/>\r\n<p>\r\n\t<label for=\"computer-repair-YOUR_NAME\">Your Name:<\/label>\r\n\t<input type=\"text\" name=\"YOUR_NAME\" required id=\"computer-repair-YOUR_NAME\" \/>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-YOUR_CLARKSON_EMAIL_ADDRESS\">Your Clarkson Email Address:<\/label>\r\n\t<input type=\"email\" name=\"YOUR_CLARKSON_EMAIL_ADDRESS\" required id=\"computer-repair-YOUR_CLARKSON_EMAIL_ADDRESS\" \/>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-MAKE__MODEL_OF_THE_COMPUTER\">Computer Make\/Model:<\/label>\r\n\t<input type=\"text\" name=\"MAKE__MODEL_OF_THE_COMPUTER\" required id=\"computer-repair-MAKE__MODEL_OF_THE_COMPUTER\" \/>\r\n<\/p><p>\r\n\t<label for=\"computer-repair-SERIAL_NUMBER_OF_THE_COMPUTER\">Computer Serial Number:<\/label>\r\n\t<input type=\"text\" name=\"SERIAL_NUMBER_OF_THE_COMPUTER\" required id=\"computer-repair-SERIAL_NUMBER_OF_THE_COMPUTER\" \/>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-COMPUTER_PASSWORD\">Computer Password:<\/label>\r\n\t<input type=\"text\" name=\"COMPUTER_PASSWORD\" required id=\"computer-repair-COMPUTER_PASSWORD\" \/>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-OTHER_ITEMS_I_AM_LEAVING\">Other Items I am leaving:<\/label>\r\n\t<select name=\"OTHER_ITEMS_I_AM_LEAVING[]\" multiple id=\"computer-repair-OTHER_ITEMS_I_AM_LEAVING\"><option>Charger\/Power Cord<\/option><option>Carrying Case<\/option><\/select>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-PROBLEM\">Describe the problem you are having?<\/label>\r\n\t<textarea name=\"PROBLEM\" required id=\"computer-repair-PROBLEM\"><\/textarea>\r\n<\/p>\r\n<p>\r\n\t<label for=\"computer-repair-DO_YOU_WANT_OIT_TO_ATTEMPT_TO_BACKUP_AND_RESTORE_YOUR_DATA\">Do you want OIT to ATTEMPT to backup and restore your data?<\/label>\r\n\t<select name=\"DO_YOU_WANT_OIT_TO_ATTEMPT_TO_BACKUP_AND_RESTORE_YOUR_DATA\" id=\"computer-repair-DO_YOU_WANT_OIT_TO_ATTEMPT_TO_BACKUP_AND_RESTORE_YOUR_DATA\"><option>Yes<\/option><option>No<\/option><\/select>\r\n<\/p>\r\n<hr \/>\r\n<b>By clicking the SUBMIT button below you are acknowledging\r\nthat you agree to the above conditions and the rates that apply.<\/b>\r\n<hr \/>\r\n<p>\r\n  <input type=\"submit\" value=\"SUMBIT\" \/>\r\n<\/p><noscript>Please enable JavaScript for this form to work.<\/noscript><\/div><\/form><!-- \/ HTML Forms -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&#8230;]<\/p>\n<p><a class=\"button-angle understrap-read-more-link\" href=\"https:\/\/corporate.clarkson.edu\/helpdesk\/computer-repair\/\">Read More<span class=\"screen-reader-text\"> from Computer Repair<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-hero.php","meta":{"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/pages\/33","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/comments?post=33"}],"version-history":[{"count":1,"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/pages\/33\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/pages\/33\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/corporate.clarkson.edu\/helpdesk\/wp-json\/wp\/v2\/media?parent=33"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}